Common questions

STL and OBJ are priced instantly in the browser. STEP, 3MF, IGES, F3D, SLDPRT and ZIP packages we accept by request and reply with a price within 24 hours.

Files up to 100 MB, parts up to 250 × 250 × 250 mm. Larger parts we split and join with dowel pins or adhesive, surcharge usually €5–10.

Closed surface without holes, walls from 0.8 mm, units in millimetres, no intersecting bodies. Small errors we repair for free.

Yes, every one. Wall thickness, overhangs, units, orientation. If the price changes by more than 10 % as a result, we ask first.

Yes, the calculator sums the volume. For different materials or colours per part, upload the files separately.

Yes, from photos with dimensions, a sketch or the original. €60 per started hour; most spare parts take one hour. The file is yours afterwards.

Printables, MakerWorld, Thingiverse, Cults3D. Almost always allowed for personal use, for resale only with a suitable licence. We do not print weapons or weapon parts.

Six months after delivery so you can reorder. On request we delete it right after delivery. We never pass files on or upload them anywhere.

Weight × price per gram + print hours × €2.00 + €3.00 base fee, at least €9.90. A keychain costs €9.90, an 80 g enclosure about €26, all including VAT.

Material by actual weight (PLA €0.08/g to PLA-CF €0.16/g), machine time €2.00/h and a base fee of €3.00 per order for setup, checking and packing.

It is an estimate within ±10 %. The binding price comes with the quote after the file check, usually identical to the calculator.

€9.90 including VAT. Several parts in one order share the base fee.

From 5 pieces −5 %, from 10 −10 %, from 25 −15 %, from 50 −20 %. From 100 pieces a series price by quote.

If you tick the option in the calculator, yes (about 8 % more weight). Otherwise we suggest them after the check.

Yes, +50 % on parts and base fee for dispatch within 24–48 hours.

15 % off the print price for students, pupils, schools, universities and public institutions. Mention it in the notes field.

PLA, PETG, TPU 95A, ASA and PLA-CF in stock. PA, PC, PETG-CF, wood, silk and glow filaments on request with +3 working days.

PLA for visible parts and models, PETG for parts under load, ASA for outdoors and cars, TPU for flexible parts, PLA-CF for stiff parts with a technical look.

PLA in 12, PETG in 8, ASA in 5, TPU in 4 colours from stock. Special colours from the Bambu Lab range we order at no extra charge from €25 order value.

The filament yes, the printed part not automatically: layer lines harbour bacteria. For food contact ask us; we then use a certified filament and a dedicated nozzle.

Yes, with a multi-colour system. Surcharge by number of colour changes, from €5. Colour areas must be separate bodies in the file or we separate them in the slicer.

PLA up to 55 °C, PETG up to 75 °C, ASA up to 95 °C and UV-stable. Strength rises with infill and wall count; gears we print at 100 %.

At 0.20 mm yes, slightly. At 0.12 mm hardly, at 0.08 mm only on close inspection. PLA-CF hides them almost entirely. The underside shows the build-plate texture.

±0.2 mm for PLA, ±0.3 mm for PETG and ASA. Holes come out about 0.2 mm smaller; if a pin must fit, tell us and we compensate.

The share of the interior that is filled with material. 15 % for decor, 30 % standard, 50 % for brackets under load, 100 % for gears and parts that get sanded or drilled.

0.20 mm for almost everything. 0.12 mm for lettering and figures, 0.08 mm for miniatures, 0.28 mm for large parts with no visual demands.

Yes, always. Contact points are lightly sanded. On very delicate parts we leave supports on if you wish.

Sanding, priming, pressing in threaded inserts and bonding are available on request, charged by effort.

3–5 working days after receipt of payment, express 24–48 hours. DHL then takes 1–2 working days.

€4.90 DHL parcel within Germany, free from €59. DHL Express €14.90.

Yes, free of charge at the collection point Fröbelstraße 11c in Prenzlauer Berg, by appointment via email.

Yes, bike courier inside the S-Bahn ring €9.90, outside €14.90, usually on the day of completion.

Germany as standard. Austria, Switzerland and the EU on request, shipping cost by weight.

No. You give an email address; everything else runs by email and payment link.

PayPal, credit card, bank transfer. Business customers on account with 30-day terms from the second order. Every order gets an invoice with VAT shown.

Yes. One piece from €9.90, no business account needed.

Free of charge until the print starts. After that the part is a custom item and withdrawal is excluded. Defects we always fix.

Photo of parcel and part within 7 days, we reprint free of charge. No return needed.

Yes, within six months without a new upload, at the same price. Send us the order number.